Case Management


Case Management

Case Management for Adults

As a case management organisation, we understand the devastation that catastrophic injury brings not only to the injured individual, but to their families also, and value the importance of working together. We understand our duty is foremost to our client, the brain injured person, not those who instruct us, we do however recognise the importance of a positive working rapport with our client's solicitors’ deputies and significant others.

First established in 2018 as an organisation, our ethos from the start has always been to put our client firmly at the centre of all that we do. We focus the person's ability rather than their disabilities, regardless of whether a person has substantial and complex needs or more moderate needs. Our case management team ensures that each individual we support can establish and maintain a lifestyle as near as possible to the life they would have achieved were it not for their brain injury, working with that person to be as independent as possible.

We work as a team, once the instructing party has chosen which particular case manager will suit their client's needs from our team of Case Managers and Assistant Case Managers with varying backgrounds. By adopting a team approach, we ensure there is always more than one person familiar with the client and family needs. Our office team, offers services such as recruitment, personnel, equipment ordering, budget management and payroll, which will also be individually assigned to a case to ensure support in all areas depicted in running a professional case.

At point of referral, the appointed Case Manager and Director of Case Management will undertake a thorough client centred needs assessment and make recommendations as to how those needs can best be met. By using this informed approach, we can then work collaboratively with our client, their family, financial deputy and significant others in forming plans that are meaningful and achievable.

We are driven by a genuine desire to make a difference for the brain injured person; we also actively campaign for better support for the families of our clients.


Case Management for Young People

As an organisation we recognise that life changing events, such as a brain injury, not only affects the individual but also has a massive impact for the family as a whole.

We take a holistic approach to supporting young adults. The young person will always remain our primary focus, however our Case Management also encompasses the young people's wider network of support; family relationships, peer group, schooling or education and others who play a significant part in this young person's development and welfare.

Any young person coming under our services will have a dedicated Case Manager and an Assistant Case Manager, experienced in the specialities of paediatric Case Management and highly skilled in working within the complexities faced by the whole family.

Each young person is unique; to reflect this our approach is collaborative with all parties and outcome led ensuring the client's aims are at the heart of any intervention and management. We strive to create a bespoke package of assessment and care, evaluating and adjusting goals to tailor our support plans to the individual's circumstances and needs.

We have a proven record of providing the highest quality, robust, meaningful and successful case management for this unique client group.

Initial Needs Assessments

Rebekah Smith and her team provide Initial Needs Assessments and case management reports which give a thorough, professional and concise view point of the client's current status, environment, therapy intervention needed and assessment of what care or support the client and family require. Our initial needs assessments are always accompanied by a comprehensive budget which reflects the recommendations of the case management team from the report.

Our recommendations clearly define problem areas, solutions, and costs, including Case Management objectives and an estimate of the hours required. This initial report gives us a clear template for the provision of regular written updates which are usually provided on a monthly or quarterly basis. Referrers are made aware of any activity that is likely to be higher than that originally estimated as our case managers have systems for closely monitoring their activity each month.

Initial Need Reports are provided in accordance with the Rehabilitation Code of Practice. Following the report being received, we work with the client, family and financial deputy to agree the recommendations and the associated budget, agree our terms and conditions of business and consent to service in which to implement the work agreed. From this point the case manager will be acting for the client.

Case Management Reporting

We provide Case Management Monthly or Quarterly reports. This is an essential part of our role to highlight contact and case management input, general updates of the client's health, therapeutic intervention, finances, benefits or budgets and a review of the goal from the previous month/quarter plus anticipated goals for the forthcoming month/quarter ahead.

In some instances, the referrer may be made aware of incidents, accidents or important milestones in the client’s rehabilitation or ongoing support to ensure that they are up to date at all times.


Living with Brain Injury

If you have only recently been affected by brain injury you may crave information about what to expect going forwards. Or you might feel overwhelmed by it all. In the early stages of diagnosis, you probably feel that you want to know as much as possible about the injury, as well as possible treatment options, rehabilitation and how your recovery might progress. We have assembled a range of information on the subjects that may be at the forefront of your mind.

Please contact us by telephone on: +44 7593 048086 or via email on info@phoenixprojects.org. Our Webchat service is available 24/7, 365 days a year. 

A brain injury can be devastating for the individual and for their family and friends. The initial shock and immediate medical treatment following a brain injury will usually lead to a period of adjustment and rehabilitation. And it can be a lengthy process because it’s almost impossible to predict how far or how fast people will recover from their injury.

Rehabilitation is a critical part of the recovery process for anyone who’s experienced a brain injury. Experts generally agree that the earlier the intervention, the greater the benefit. However, the form that rehabilitation takes, how it’s funded and maintained long term and how success is measured are all open to debate. Any rehabilitation programme must of course be closely tailored to individual needs, as must continuing care beyond any initial intensive rehabilitation phase.

Phoenix Hills exists to support individuals and families affected by brain injury by providing access to the services and support they need immediately and in the longer term. We understand the complex needs faced by the whole family, and our unique network combines the best quality legal advice with other support services to provide access to a complete package of care and support for brain injured people, their families and carers.

A brain injury can be devastating for the individual and for their family and friends. The initial shock and immediate medical treatment following a brain injury will usually lead to a period of adjustment and rehabilitation. And it can be a lengthy process because it’s almost impossible to predict how far or how fast people will recover from their injury.

Phoenix Hills exists to support individuals and families affected by brain injury by providing access to the services and support they need immediately and in the longer term. We understand the complex needs faced by the whole family, and our unique network combines the best quality legal advice with other support services to provide access to a complete package of care and support for brain injured people, their families and carers.

Supporting people with brain injury

If you have only recently been affected by brain injury you may crave information about what to expect going forwards. Or you might feel overwhelmed by it all.

In the early stages of diagnosis you probably feel that you want to know as much as possible about the injury, as well as possible treatment options, rehabilitation and how your recovery might progress. We have assembled a range of information on the subjects that may be at the forefront of your mind.

Rehabilitation is a critical part of the recovery process for anyone who’s experienced a brain injury. Experts generally agree that the earlier the intervention, the greater the benefit. However, the form that rehabilitation takes, how it’s funded and maintained long term and how success is measured are all open to debate. Any rehabilitation programme must of course be closely tailored to individual needs, as must continuing care beyond any initial intensive rehabilitation phase.

Rehabilitation must also extend beyond the physical: people who have experienced trauma often need psychological and emotional support to adjust to changed circumstances, possibly a ‘new normal’.


Financial Support & Money management


Brain injuries generally occur suddenly and without warning, and whilst many people make a good recovery and return to work, some may not be able to return in the same capacity if at all. Alternatively, a spouse or a parent may have to give up work in order to care for a brain injured person. Whatever the situation, access to the right benefits and support is crucial to secure a regular income to meet daily living costs.

If you have been living with a brain injury for some time and are looking for services, our online directory might help you find what you’re after. It provides a comprehensive list of service providers and support groups to help.

Our case management service covers adults and young people throughout the UK. Our case managers are specialists in a wide range of fields to include acquired brain injury, complex orthopaedic injuries, mental health, cerebral palsy and amputations. We provide a timely, responsive, cost effective and high-quality case management service.

Following preparation of a comprehensive initial report our case managers’ responsibilities are extensive and include;

Delivery of an individual, personalised and highly professional case management service across a broad spectrum of disabilities.

Liaison assistance with experts, local statutory agencies and private services regarding the care and rehabilitation needs of a client

Consideration of options for care provision including agency provision vs private recruitment

Research, selection, appointment, training and induction of care staff on behalf of the client and their family in the case of private recruitment and assistance to ensure quality of service via agency provision where applicable

Assistance with the purchase of specialist equipment

All the support needed for, payment of wages and maintenance of the care team if required

Assistance with the organisation of any required housing adaptations or where necessary the location and securing of alternative accommodation.

 

Co-ordination and facilitation of services

Our case managers offer a client vital assistance establishing, stabilising and maintaining supportive links and networks. These links can be with a range of people and services, from solicitors to local voluntary groups and may include the following:

Research into and liaison with local community resources to enable the client to join in local social and leisure activities.

Liaison with independent specialist therapists to continue client rehabilitation at home or promotion of an enabling approach by care staff.

Liaison with specialist spinal injury and brain injury units.

Research into and liaison with relevant companies, regarding equipment purchase and maintenance contracts.

Liaison with specialist experts involved in the legal claim, regarding the exact level of care, equipment and housing needs.

Co-ordination of specialist service provision within the home.

We offer a range of assessments and services to support an individual to return to work following a catastrophic or life changing injury. We are able to assist a client to return to their pre-injury job, or transition into alternative employment or education if they are unable to return to their former occupation.

We provide;

Vocational assessments

Transferable skills assessments

Worksite assessments

Vocational case management

Vocational employment expert reports