Befriending Service - in person or via telephone

Befriending Service - in person or via telephone     One of the most popular services within our Floating Support Service is the Befriending scheme, befriending is exactly what it sounds like – getting the BAME communities together to make friends. It provides both practical and emotional support by connecting you to people who have travelled the same path as you. 

Loneliness and older people

The number of over-50s experiencing loneliness is set to reach two million by 2025/6. This compares to around 1.4 million in 2016/7 – a 49% increase in 10 years (Age UK 2018, All the Lonely People).

There are 1.2 million chronically lonely older people in the UK (Age UK 2016, No-one should have no one).

 Half a million older people go at least five or six days a week without seeing or speaking to anyone at all (Age UK 2016, No-one should have no one). Over half (51%) of all people aged 75 and over live alone (Office for National Statistics 2010. General Lifestyle Survey 2008). 

Two fifths all older people (about 3.9 million) say the television is their main company (Age, U.K., 2014. Evidence Review: Loneliness in Later Life. London: Age UK).

There are over 2.2 million people aged 75 and over living alone in Great Britain, an increase of almost a quarter (24%) over the past 20 years (ONS). 

Loneliness and people of all ages

 A study by The Co-op and the British Red Cross reveals over 9 million people in the UK across all adult ages – more than the population of London – are either always or often lonely.

Research commissioned by Eden Project. The Big Lunch found that disconnected communities could be costing the UK economy £32 billion every year. 


Loneliness and families

A survey by Action for Children found that 43% of 17 – 25-year olds who used their service had experienced problems with loneliness, and that of this same group less than half said they felt loved. Action for Children have also reported 24% of parents surveyed said they were always or often lonely.  

 Loneliness and disabled people

 Research by Sense has shown that up to 50% of disabled people will be lonely on any given day.

The above is a representative of how loneliness can affect people who are the most vulnerable but also those who do not come into those classification. BAME communities  strive of being pary of a tribe, a clan, a family. Loneliness can affect them and a lot of times cannot be addressed by getting a pet as to some BAME communities’ animals are supposed to live outside.   Social injustice which leads to juvenile delinquency, crime, and gang culture. People without a sense of purpose needing direction and life skills coaching

 We at Phoenix Projects, want to fill this void by providing: 

•          listeners

•          Befrienders

•          Penpal service - digital, over the phone through a secure network or by post

•          Floating Support

•          Lifestyle coaching & education


What is Befriending?

“The chances are we've all been affected by Loneliness, either directly or through someone close to us. We can all do more to try and make a difference and make our country a less lonely place."

Befrienders - is where those who are most vulnerable during Covid-19 but may not be able to access the phone or internet but will want to still see and speak to someone. We will have trained care workers who will be able to make home visits. They can speak to the caller from their gate, window or even in their house (PEP will be provided). This will provide communication and comfort for those who may feel cut off from the entire world.

Phoenix Hills Projects Befriending scheme offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated. Around the UK, there are befriending projects which organise effective support for children and young people, families, people with mental ill-health, people with learning disabilities and older people, amongst many others.

 Phoenix Hills Projects offers bespoke services suited to the local area and tailored to meet the differing needs within the local BAME communities.  Our groups also provide various volunteer-led befriending services, offering support and companionship to older people who feel or are at risk of becoming lonely and/or socially isolated. Covid 19 has contributed to many vulnerable people  people living in their own homes can become isolated and lonely, but with a regular weekly visit – perhaps to read the paper to a visually impaired person, to play cards or accompany a member with their grocery shop and our Floating Support Service can help prevent this from happening. 

The results of befriending can be very significant. Befriending often provides people with a new direction in life, opens up a range of activities and leads to increased self-esteem and self-confidence. Befriending can also reduce the burden on other services which people may use inappropriately as they seek social contact.

Our trained volunteer befrienders are matched with Live at Home members based on their interests and personalities by their local manager. Some groups also offer a telephone befriending service.

Please contact us by telephone on: +44 7593 048086 or via email on Our Webchat service is available 24/7, 365 days a year. 


Telephone Befriending

Phoenix Hills adapting to the times and a substantive number of BAME residents in later years having to isolate, many of whom are frail and vulnerable, why not provide them with reassurance they need by keeping them company over the phone? If someone is feeling lonely, make their day by giving them a call for a chat. To volunteer yourself for this role please click through.                                                                      

This is aimed at to offering the practical help that can make all the difference -whether it's collecting the post or a repeat prescription, walking the dog or changing a light bulb. Often family members might live too far away to visit regularly so Phoenix Hills Projects provide valuable company and friendship as well as making sure the person they visit is safe and well.

It's our way of helping people stay independent whilst providing friendly, social contact and making sure they're safe and well.  The Floating Support Service help counter social isolation and the service can act as a pre-emptive step to keep those who are vulnerable out of hospital.

We aim to work collaboratively with local allied services  in the BAME communities  identify those people in the local community who are most risk of ending up in hospital within the next year. By acting first, these services can alleviate the strain on local services.


Why chooses befriending?

Befriending can be a vital link between yourself and the outside world. Maybe you just fancy someone new to chat to and the feeling of knowing that you can expect a weekly visit. Befriending is provided free of charge to users of the service. As a charity we use money raised through our fundraising efforts to help continue to provide it to anyone who needs it.

Who can be referred to our befriending service?

Anyone can refer a vulnerable person to the service – family members, GP’s, health visitors, nurses or even a next door neighbour. Just ensure that you have the permission of the person being referred.

 Please contact us by telephone on: +44 7593 048086 or via email on Our Webchat service is available 24/7, 365 days a year.