The Change Starts With You

Making a difference in your Communities

First established in 2018 as an organisation, our ethos from the start has always been to put the Black, Asian and Minority Ethnic (BAME) communities firmly at the centre of all that we do. We focus the person's ability rather than their disabilities, regardless of whether a person has substantial and complex needs or more moderate needs.   We support  older people, disabled people (including people with long-term health conditions) and Black, Asian and Minority Ethnic (BAME) communities, all of whom are facing specific challenges during the current crisis and pandemic. We have made it easier to be contactable by having multi platforms including our live chat platform where we  provide advice and support to those pushed in crisis as a result of the pandemic

Our model is best on the application of Case Management principle in Floating Support and Befriending schemes. Our case management team ensures that each individual we support can establish and maintain a lifestyle as near as possible to the life they would have achieved were it not for their brain injury, working with that person to be as independent as possible.

In line with the Barriers to Belonging" report that explores the causes of loneliness and obstacles to seeking help for people from Black, Asian and Minority Ethnic (BAME) backgrounds, our tailor-made Befriending Scheme helps so reduce loneliness.
Research shows that people from BAME backgrounds are more at risk of experiencing certain factors that cause loneliness and can often face greater barriers to accessing support.

Phoenix Hills Projects aim to bridge generational gaps with the through the Roots scheme which focuses on educating both the Youth and the Adults with the focus to promote cultural awareness, challenging assumptions and bringing a sense of belonging. When we feel we belong, we feel less alone - feeling valued, included, safe and able to join in community activities helps to tackle loneliness.

We do this by supporting local community activity, including volunteering, and community organising. Finally, we want to support building capacity and infrastructure of Black, Asian and Minority Ethnic (BAME) and other marginalised communities to ensure they are in a better position after the initial emergency response.

Floating Support

Across all our services, we support customers to address their needs and develop the skills and confidence to maintain their tenancies now and into the future. We also provide floating support services for young people, young parents and ex-offenders. Our network of workers offers flexible, personalised support for a variety of different needs to enable people to identify and find the housing choice to meet their needs. We offer a personalised service to help you remain independent in your own home for as long as possible. Working with you, we can help support you to achieve your personal goals whilst continuing to live at home. The level of support you need may vary, so we can change your hours to suit your needs. Our aim is to ensure you remain independent whilst offering new experiences, improving your general well-being and quality of life.

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Befriending Service - in person or via telephone

One of the most popular services within our Floating Support Service is the Befriending scheme, befriending is exactly what it sounds like – getting the BAME communities together to make friends. It provides both practical and emotional support by connecting you to people who have travelled the same path as you.

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Case Management

Phoenix Hills Projects specialize in support and daily living assistance to an array of BAME individuals. Whether you need daily or weekly assistance due to aging, illness, recovery, or rehabilitation, our care givers will provide an individualized service that you can trust. We aim to increase our community’s capacity to lead, community build and create innovative and entrepreneurial social responses to some of our most stuck social issues. After more than 60 years of significant presence here in the UK, deep social issues continue to affect our community. These range from the needs of our children, young people and families through to the emerging needs of a growing elderly population. However, as a community we do not appear to have created a coherent strategy for tackling these or other systemic social issues. Phoenix Projects believes that there is the need to be more conscious and proactive in designing, creating and putting in place essential building blocks to secure future generations here in the UK. Phoenix Hills Projects runs various projects and through our Case Management model.

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Donation Amount

  • Manchester, United Kingdom
  • First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW